Zertios is proud with its core team of system administrators. A unit, created and trained by us from juniors to an A-team of experts tirelessly supervising customers’ servers twenty-four hours of the day, seven days of the week, resolving any issues that come their way. From routine alerts to complicated questions.
The server support team is an integral part of our clients strategy to ever improve their service as the team with the best overview of reoccurring issues, stemming from either imperfections of the infrastructure, incompatibility with installed software, or user behavior.
We are always eager to contribute to improving our clients’ internal processes. Studying faults in workflow, gathering information about needs we plan together how to realize ideas for handy projects. We are open for all suggestions and come up with original concepts in the process.
Seeking excellence in simplicity, we do regular follow-ups to improve upon created tools which promote:
Communication and compatibility between internal tools
Our team handles complex knowledge databases, rich in information, supporting multiple brands and their customers. Covering every single topic of interest – from general questions for beginners to deep step by step tutorials for experts that bridge the gap between the needs of the users and the possibilities of the system – limiting the need for contact.
On top of that, Zertios has recently included web hosting helpdesk support among its services. Our operators are native to our client’s customers and speak the same language – in more than one sense! From routine questions to complicated issues, our support is responsive, quick and intelligent.
Understanding the market, the client expectations and the industry standards, we create and organize content, maintaining a perfect harmony between informing and advertising. We show off a company’s strengths without taking away from the big picture.
We point the customer’s attention where it is needed. We keep the focus on the priorities and act inline with the company’s values. The content is at the same time user friendly and instructive so as to be both easy to take and convincing, which is the necessary and sufficient conditions to make sure you are being heard.
Knowledge is at the core of every business. At Zertios every new project steps on the solid foundation of exploration and analysis.
Studying the market expectations.
Recent trends among individual and business users
The ever evolving industry standards
Introducing new services.
Analyzing alternative solutions
Studying the competitions offerings
Investigating service package and price expectations
Defining the target
Positioning on a scale
Learning the customer's "currency"
Reasonable prices and appealing service packages is sometimes not enough to keep new customers coming. Website managers express concerns about moving their content to new servers. In an attempt to eliminate all hesitation and win their trust from the very beginning, Zertios takes care of the new server setup, the migration and testing the content of all newcomers.
Facilitating those transitions is one of the very first services from our portfolio from back in 2014. Today the experienced Zertios team handles any migration task from a single website migration to diverse packages of great scale – quick, easy and professional.
Frontend development and graphic design
One of the newest services in the Zertios portfolio, our frontend developer is working as a direct extension of our clients’ teams.
The design, together with development is responsible to maintain and improve the vision and functionality of the brand – to convey the message the company can be trusted, the product and services are easy to use, to remove the clutter, to help the information come through.
Creating for multiple names, the Zertios developer is be communicating closely with our clients to soak in the identity of every brand – the messages, the style, the priorities and the vision.
Once they dive into the ways and methods of the brand they help create beautiful and functional code for websites, marketing campaigns, events and promotions.