Support representative - Website doctor





  • You are in charge to receive the plea for help of any victim of website downtime, email issues, SSL headaches, settings misunderstandings, CMS questions and others.
  • Your job is to listen, respond with empathy and resolve the issues with skill.
  • You accept the challenge to submerse yourself into the Web hosting field to gradually find a discipline to specialize in and become a one-of-a-kind no-nonsense expert.
  • You investigate, diagnose and remedy issues through tools and devices you get to know like the back of your hand.
  • You operate with efficiency and precision.
  • You translate the ones and zeros to a human language to keep the people that depend on you for their websites up to date - via email and tickets. Communication is key.
  • You are THE person to contact, to talk to, to listen to, and to thank for.

What are the perks?

  • Smooth career move into the IT field
  • Training and guidance
  • Nice salary + social benefits
  • Flexible schedule

More free info:

  • We are a micro service center for a huge family of hosting companies in Belgium.
  • We work in a small office in the centre of Sofia.
  • We help bring stability to more than 100 000 websites.
  • We will pay you to train you

Job requirements

IT skills:
  • Previous education / experience in IT is required
Language skills:
  • DUTCH at a level, equivalent to native
  • Very good English is a must
Personal skills:
  • Independent
  • Proactive learner
  • Reliable and loyal
  • Responsible
  • Attention to detail
  • Positive attitude
  • Patient and adaptable
  • Excellent communication skills:
    • Efficient communication with different remote technical teams
    • Able to communicate technical issues to colleagues and customers with a variety of backgrounds